Absolutely wonderful customer service, the owner personally took care of us and we walked away feeling like we were the only people in the store. I will definitely be back and suggest anyone looking for stylish pieces check out Zacs!
Rick is awesome, personable, funny, and goes out of his way to find out information for you. The ladies who helped with setting up financing went out of their way to explain the options they have, and gave me all the time I needed to work the numbers in my favor.
I hate spending money, but when I do, I like to be where good people sell me quality things. That earns my business. Zak's Furniture was a fantastic experience, and I'll be coming back when it comes time to furnish the house.
If you want to guarantee a guide or designer to walk you through the store and answer all your questions, I'd suggest calling ahead and setting up an appointment. We just walked through until we made our way back to the entrance, where we were immediately spotted and greeted by Rick.
Kari is wonderful. She is so very helpful and willing to answer lots of questions. They have great pricing.
Good place to shop, but the salespeople were not present. We tested several mattresses and still escaped the store without notice. Although I appreciate the pressure free experience we had questions and no one could be found. So, we decided to abandon the original idea of purchasing a locally sourced Restonic mattress and went to Grands instead where our salesman, Jack immediately greeted us made our experience awesome.
Make sure you read the fine print. The 5 day return policy involves a 15% restocking fee! And that's only if the price doesn't end in 7. That's mean clearance which means NO returns/exchanges. They will promise great customer service which you may get until AFTER they get your money.
This place is enormous. If you manage to go in while the greeter and sales people are occupied, it's confusing knowing exactly what brands are in which section. It's designed where the customer is best suited by having one of the employees as a guide.
Zak S Furniture is a US Furniture Store based in Johnson City, North Carolina. Zak S Furniture is located at 4524 N Roan St, Johnson City, TN 37615, USA.
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