My two experiences have been very satisfactory.
This store is wonderful. The staff is very helpful, does their best at limiting the amount of time you have to wait and available by phone to answer any questions. I highly recommend using them to buy your apple products.
Friday I went in to the Mac store due to the fact my touch screen was not working. A very friendly woman took my phone into the back and fixed it. She told me that since I was out of warranty I could either bring it back in to the store and she would fix it or contact Apple Care. For her, I would give 5 stars. Today, 6 days later, my phone froze up again. According to Apple Care I would have to restore my phone to factory settings, so I figured I would go into the Mac store to get it fixed in the meantime. The gentleman I spoke to told me that since I was out of warranty there was "nothing they could do" but I could "buy a new iPhone for $299." I knew that it was possible to fix my phone but did not want to argue, which looking back I probably should have challenge him; however, I felt it was poor customer service, especially since I know personally and from friends who have had the same issue, this is something that could be fixed. For him, I give 1 star, thus my 3 star review.
My Macbook Air screen was having issues so I took it to this store for repair. The staff was nice and friendly and my problem was fixed for no charge due to it being covered by my standard one year warranty. They called me the next day saying it was repaired already! Screen looks better than ever and they cleaned my laptop and put a protective clear sticker on the Apple logo. Very impressed with the extremely fast and well done repair. They exceeded my expectations and this is a great store!
Kevin was exceptionally helpful with my purchase of my new MacBook Air. He even gave me a recommendation for accessories and where to find them. I'll be back whenever I need new products or have issues with my current ones. Thanks!
Simply Mac is a US Electronics Store based in Johnson City, North Carolina. Simply Mac is located at 2011 N Roan St, Johnson City, TN 37601, USA.
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