Our 2 year old son had tear duct surgery here. I was unimpressed with the bedside manner and friendliness of the staff. The surgery ended up starting 2 hours after it was supposed to. The worst part of this hospital is Mountain State Health Alliance. They demanded what they guessed our bill would be and when I ask how they got the number they did they couldn't explain it. They said they would refuse services to my son if I didn't pay in full before the surgery day. I paid them a portion of what we would owe and they acted like it wasn't good enough. A 15 minute surgery was almost 21,000 dollars from them. That doesn't include the doctor and where he was put to sleep. We will not by choice use this hospital again.
My 4 week old baby was in PICU for a week with RSV. Took such good care of him. Staff was amazing.
My daughter has been here for 6 days now with a mass on her lung and we still don't know if it's cancer or what it is...the woman from life services has been excellent with her and only one problem with a nurse not charting what she had given my daughter
My daughter was sent here when she was diagnosed with Type 1 Diabetes on May 12, 2016. She was so scared, but they made her feel so safe and taken care of. Although I feel like we will be paying this bill forever.
Our 11 month old daughter had a tear duct surgery here recently and I was pretty disappointed. I'm very familiar with the facility: my oldest had mouth surgery here, I've delivered two babies here, and had a NICU experience with our now 11month old when she was born. For the most part they've been great. However this time I felt like we were in some kind of nightmare operation assembly line. I think the main problem is the way their outpatient center is structured. It's one big room with cubicle type sections all around the perimeter. The nurses station is in the center. So one can hear everything going on with other patients and what the nurses are talking about on their down time. There was a lot of hubbub about passwords and usernames that needed changed that day, and quite a bit of planning about concert series coming to the area. Meanwhile, our pre-op was clean cut and dry, they obviously didn't want to hear children crying as was evident by the way the distressed child beside us was treated. Our daughter has Down Syndrome and us usually pretty happy and laid back, but we are lucky. She also has a PDA valve that didn't close at birth. The anesthesiologist nurse explained that this might cause her to take longer to wake up when coming out of her induced slumber. The actual anesthesiologist said the same rote verse to every patient that entered that room. "No shots, no needles, no owies. Giggle juice, train ride, blowing up a balloon and then you'll fall asleep." I heard the exact same speech at least 10 times. I think that's what made it feel so manufactured, like we were just one big assembly line of people needing an operation. But the worst was when it was all over. I don't know if you have ever say with a child or anyone coming out of anesthesia, but it's aweful. Especially for kids and babies. They are disoriented and scared and they cry for a good while when they first wake up. I'm used to it by now. My older two have had tubes and their tonsils out so I've been there a time or two or four. My 11 month old was no different except that she took longer to come completely out of it, just like the anesthesiologist nurse said she would. This was made far worse, however, by the way the admitting and dismissal nurse treated us. As soon as she handed her to me she started taking out her IV and said, "This should wake her up." I was dumbfounded. Yup. It sure did. She let me cuddle her for a few minutes and then insisted on unhooking her from all her monitors and getting her back in her own clothes while she was still screaming. Even making a comment about another child that started crying, "Sounds like she's got competition." With all other procedures my kids have gone through, post-op or recovery happens in a different room where the patient takes as long as they need to recover. Usually it took my kiddos about 20 minutes to come out of it and settle down. As soon as baby was in her PJs (still screaming, still not quite out of the fog) she stuffed her prescription and discharge summary into my bag and told me to go home. I told her I would be waiting until baby was settled down a bit more. She replied, "well I need the bed, I've got to get someone else coming out of surgery, things move fast around here." So I said, "Ok, take the bed." This all happened in about 15, maybe 20, minutes (with a child they knew would take longer to wake). Baby girl finally was roused and settled enough for me to breathe for a few minutes when another nurse barged in as I had just got her to breastfeed for a little bit. She politely told me they needed the room and she would have to move me to the lobby. I politely told her I had a 30 minute drive home and I was not about to leave while my baby was still screaming. She patronizingly explained that baby would find the vibration of the car soothing and go right to sleep. Then proceeded to pick up my bags and usher me (still putting myself back together from breastfeeding) out to the public lobby. She said she would hold my crying Child while I went to get the car, but I refused.
Niswonger Children S Hospital is a US Hospital based in Johnson City, North Carolina. Niswonger Children S Hospital is located at 400 N State of Franklin Rd, Johnson City, TN 37604, USA.
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