I have used this Enterprise rental location several times and have always been very pleased with them. The salesmen are always very friendly and knowledgeable of providing a wonxerfjl experience. I would never rent from anyone else! Keep up the awesome work!!
I have been renting cars from Enterprise on a weekly basis for over 4 years but first time from this location. This location was the worst experience that I've ever had. It started out great with Dillion however everything that happened after that was not the norm for Enterprise customer service. I would not recommend this location to anyone!!
I rented from here twice this summer , and both experiences were good. The staff is friendly. The cars ran fine. The lot is a bit small, but they make it work somehow. There was a 20 minute wait to return one car, but that is understandable. As with all car rental companies, you should do a careful inspection of the car, and also make sure you are covered with insurance somehow, whether through your work, your credit card, or the rental agency. I actually noticed a small problem with the car just as I was leaving the lot, but I returned and pointed it out to the agent, and he went ahead and marked it, and it was no problem. The people I worked with all seemed honest and professional.
Reserved a premium car 6 days prior to picking it up. No premium car but put me in a SUV. granted it was a nice SUV but it rode like an SUV and the mileage was terrible. We spotted me a half a tank of gas to compensate for the mileage. I normally rent premiums, because my trips are normally long and a premium is more comfortable, but it always seems to be struggle for them to have one available. The staff is always friendly and helpful and I understand that they can only work with what is in their inventory but you would think if they are going to charge a premium price they should have what your paying for.
As always I customer service was excellent at this location. However, I do wish that Enterprise would be more informative about a 150 hold on the rental, I don't quite understand the purpose of this. I would also suggest that Enterprise not have vehicles with light color interior because of stains that look very unpleasant
Enterprise Rent A Car is a US Car Rental based in Johnson City, North Carolina. Enterprise Rent A Car is located at 3631 Bristol Hwy, Johnson City, TN 37601, USA.
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