The customer service here for dry cleaning is poor. I dry cleaned some black clothing and came to pick it and it was full of lint. After I complained to the guy at the desk, he said I should leave it behind and pick it up later. After a week, I came back, it was the same story. The lint was not removed. The staff is so rude too and cannot apologize when they make a mistake. I wouldn't be coming back here again.
My husband and I arrived at the store on Thursday, April 20, 2017 about 5:15. We noticed there were no employees out front. We waited for a long time while making eye contact with the three people working in the back. We were hoping they would get someone to help us. Finally, a woman came out and stated quiet harshly that she does not work out front and was not going to learn. She said that two people were on the back who did. She told the woman to come out. The woman obviously resented being called. She smarted off to us and was very rude! We said that she was treating us quiet rudely. She didn't seem to care. We told her we would just take our laundry and go. She told us to do so.
For several years i spent between $70 and $80 a month at this store. My business went elsewhere.
I had never visited Dry Clean City before. The only reason I chose this location is I saw online they did alterations and wedding dress restoration and preserving--services that are difficult to find all under one roof in Johnson City. Anyhoo, I waltz into this establishment with all sorts of ridiculous time constraints. I have a little over 1 week to get a wedding dress (a $10K Berta dress with loads of beading and detail) altered and cleaned (hand washed). I sure wish I could remember the lady's name who helped me, but she was FANTASTIC! I truly hate that her name escapes me. At any rate, she got the job done, and the dress is absolutely mind-blowing! I will definitely be using this company for all my future cleaning needs.
I travel the country and always struggle to find a dry cleaner with both great customer service and that can actually clean properly. I'm cautious in who I chose to clean my clothes because I have to wear custom made everything due to my size so if they were to damage anything it would take me months to get a new shirt ordered. My dress shirts are in some cases $250 and suits can be up to if not over $2000.. Fortunately, I know what to expect every time I bring my clothes here. Keith is top notch and his team is as well. Definitely a small town gem. (I usually only say that about food)
We have had some concerns with odors on the clothes we pick up. Rudeness, and the fact that she let us know she didn't want our business was just the straw that broke the camel's back.
Great prices, great customer service, and they have done a great job with everything I have taken to them! Best dry cleaning in the tri cities!
Dry Clean City is a US Laundry based in Johnson City, North Carolina. Dry Clean City is located at 204 Sunset Dr, Johnson City, TN 37604, USA.
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