Lee was so special! He was very accomdating and courteous! My vehicle was under warranty but they treated me as a special customer!
My mom and I went to go purchase a vehicle. We had cash in hand and we negotiated but with all of the hidden fees the price was back up to what they were asking. The salesman were nice. But the service sucked. We won’t be buying a vehicle from there at all.
James in service was very friendly, professional and made the overall experience quite enjoyable. The service was prompt and seamless. I would certainly recommend Chaparral's service department to friends and family! Thank you!
No stars would be more like it. I went in with my mother to purchase a pickup. She had cash in hand, ready to buy. She tried negotiating the price since the truck needed new tires. Sure, they dropped the price a little. Then when we asked the total, out the door price, it was jacked back up to the original price they wanted for the truck to begin with plus another thousand. John, the "sales man" reeked of liquor and cigarettes. He was rude and condescending. Acted like we were bothering him by even trying to look at anything. He was an ass. We will take our cash elsewhere. And I make sure to tell anyone I meet, stay far away from this place!
Benny was fantastic!! We came in with a service issue (he is sales) after all the service guys were gone. He stayed late, helping us enormously to figure out our issue - even going across the street to borrow the needed tool. He easily could have just given up when it wasn't his job, but he really worked hard with us to get it fixed and get us rolling again. Above and beyond- thank you so much!!!!
Chaparral Buick Gmc is a US Car Dealer based in Johnson City, North Carolina. Chaparral Buick Gmc is located at 3514 Bristol Hwy, Johnson City, TN 37601, USA.
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